Deco XE5300 intermittently dropping WiFi
I moved to a new house & wanted to set up multiple IoT devices for Apple HomeKit. I use Meross switches. Have several HomePod Minis & a couple AppleTV's. When I started building the network I set the main network as 5GHz only (for now) for now & gave it a unique name. I turned on IoT Network & gave it a separate name, 2.4 only. Initially, I could jump on either the primary or the dedicated IoT Wi-Fi's without an issue.
I kept my phone logged into the IoT (2.4) & "forgot" the primary 5GHz to make adding devices to Apple Home app easier.
The AppleTV's are hardwired in.
I added all the HomePods on to the Home app using the IoT network on 2.4GHz only. Then I began adding all the Meross switches & Hunter ceiling fans (these are a PITA, IFYKYK).
I then began putting the Meross switches in to WiFi pairing mode & adding them one by one. I would add one, then insure under Connection Preference that "2.4GHz" was checked. After adding ~ 11 of them I could not get any of the others to add. Despite following similar steps as the first 11, the others do not connect to the Home app.
1-2 of them have stayed in WiFi pairing mode & I can see the network the switch broadcasts under my WiFi settings.
Here is where things get very odd. My WiFi began to drop intermittently. Every few mins I was unable to connect to either the primary (5GHz) or the IoT (2.4GHz) wifi's. And now, when I do, I get the message "No internet connection." In the Deco app there is only minimal network traffic to confirm nothing is connecting.
I am at my wits-end trying to figure out why the WiFi keeps cutting out. I have tried rebooting the Deco's, hard resetting my phone, etc. I just don't know how to get the WiFi to stabilize. Wife came home & she cannot connect to wifi (primary or IoT) on her phone, laptop, anything....All wired devices are doing fine.
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@xjsimon Really hoping to see an update put out for the XE5300 soon, still on 1.2.1, 20230601.
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@WYLDSTALLYNS What hardware version are you on? If you are on 1.6, this firmware should work for you.
It's a link to 1.2.8 if you want to try it. It's quite a bit more stable than 1.2.7 for me, but definitely not perfect.
https://static.tp-link.com/upload/firmware/2023/202309/20230925/Deco_XE75_V1_1.2.8_20230901.zip
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@xjsimon Believe my hardware version is 2.6. Bought it recently at Costco.
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1.2.8 doesn't work either. It starts off looking like it fixes the stability issues, but then everything goes downhill within 24 hours. My units did not show 1.2.8 as avilable either, I had to manually download and install it.
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Yep, I had the same problem with 1.2.8. After running it for a few days of instability I could make a random little config change and suddenly it became stable again for a day or two. No rhyme or reason to the config change, but I'm certain just simple reboots did not clear things up for me.
TPLink wanted me to go back on the beta 1.2.9 firmware so I decided to try that again. It is a pain to get all units upgrade to this version. Some of the deco units had to be power cycled a couple times to get back and running and connected after the upgrade.
I've been on that 1.2.9 version now for a week or so and I would say it's quite a bit more stable. After initially loading the firmware everything did seem unstable still, but after a few hours it did seem to clear up and it's been pretty good - not perfect. Definitely way better than 1.2.7 and 1.2.8 - I think. There are still times where some of my devices don't connect immediately, but it's not as bad as it used to be. I still have not enabled IOT or Guest networks as I'm trying to avoid the bugs with having these networks running. So I'm not sure if TPLink made any fixes to these since v 1.2.8.
I have one other suspect and that is the system log. Seems like a couple times after clearing out the log that things become more responsive for a while afterwards. This has happened twice, so not sure if that's more than coincidence at this point. If anyone wants to do some testing of that, it would be good to see if that makes a difference on other people's networks.
Anyway, that's the latest from my side.
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WYLDSTALLYNS wrote
@xjsimon Believe my hardware version is 2.6. Bought it recently at Costco.
Check the bottom. I was at Costco recently and saw that v1.6 was mixed in with boxes of v2.6.
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I too had to manually do the 1.2.8 upgrade. It never showed up in the app for me. The manual update when fine. Results for me remain unclear.
I've always wondered why they had the scheduled reboot feature in the app. Maybe it's there for a reason and these things need a frequent reboot to remain operating properly.
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Mine is 1.6. I also purchased it at Costco, last year November.
I checked with Costco and it's still good for return. I will call in to tech support. If they can't help me I'm going to return it to Costco.
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I've used the scheduled reboot, but I disabled it as I've noticed it can sometimes take a few hours for all my Deco units to calm down after each reboot. I also don't often see things improve very often by rebooting.
Who knows.
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I've looked at the logs and what I see constantly is ip address conflicts. I deleted all disconnected device and allow them to be rediscovered. This worked for a while as devices reconnected everything looked good. But then half my devices that were on were showing offline again. I even had devices that was actively using the internet and had valid IP address showing as offline on the Deco app.
One of the bugs the firmware was to fix is an issue with the "client list". It doesn't look like that was resolved; maybe made it worse.
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Replies: 51