Smart Home Community > Bug Report > Not getting alerts n the new Tapo app
< Bug Report

Not getting alerts n the new Tapo app

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Not getting alerts n the new Tapo app

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Not getting alerts n the new Tapo app
Not getting alerts n the new Tapo app
2023-10-06 00:13:27
Model: KD110   Tapo C420S2  
Hardware Version:
Firmware Version:

079708113d42471fbef61c56265a60d6666903d87afc4b05bcc7ebf746a0fe3c
I have a Kasa KD110 doorbell and a Tapo C420 camera and hub. I've added both to the Tapo app (3.0.507). While I get alerts from the C420 camera, I don't get alerts from the KD110, even though the app shows alerts are configured. Has anyone else observed similar behavior?


Attached are screen shots of the configuration screens.

 

 

  0      
 
  0      
 
#1
Options
3 Reply
Re:Not getting alerts n the new Tapo app
2023-10-06 19:01:11

  @gebjeff 

 

What phone are you using iOS or Android?

Check out the Latest: Recent Smart Home Features and Updates for Tapo and Kasa Securing Your TP-Link ID with 2FA:Deco and Tether | Smart Home Splash into a Smarter Summer with Sub-G Sensors, Matter, and Apple Home!
  0  
  0  
#2
Options
Re:Not getting alerts n the new Tapo app
2023-10-06 19:16:18
@Carl, I’m using iOS 17.0.3 on my iPhone and iPad.
  0  
  0  
#3
Options
Re:Not getting alerts n the new Tapo app
2023-11-13 15:48:45 - last edited 2023-11-13 15:49:54

  @gebjeff1 I have the same issue on the KD110. Even worse, I can't view an event in Playback and Download until about 30-45 seconds.  At that point the event has passed and it does me good.  Watching the live view shows real time however.  But I can't watch live 24/7.  That is the purpose of notifications.  I have (4) C420s and notifications work correctly on those.

 

Unites States

KD110 V4.0

Firmware 2.3.20

 

I am using Tapo app V3.0.547

 

I also installed Kasa app V3.3.50 hoping this would solve the issue, but both apps have the same problem.

 

Android One UI 5.1.  Android version 13

 

 

  0  
  0  
#4
Options

Information

Helpful: 0

Views: 791

Replies: 3

Related Articles
 New Tablet Mode for the Tapo App - Available Now! (Tapo for Pad)
3227 1
 Alerts
213 0
 Getting Kasa App
481 0
 Connection alerts
468 0
 Tapo app for Android
1400 1
 Tapo Mobile App
232 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.