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HS200 switch showing up as offline in Google Home but active in TP-Link

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HS200 switch showing up as offline in Google Home but active in TP-Link

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

PHS1

2023-11-16 06:51:54 - last edited 2023-11-17 00:01:22

Posts: 2

Helpful: 1

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Registered: 2023-11-16

HS200 switch showing up as offline in Google Home but active in TP-Link

2023-11-16 06:51:54 - last edited 2023-11-17 00:01:22

Tags: #Google Assistant #Remote Control #Amazon Alexa

Model: Kasa HS200

Hardware Version: V3

Firmware Version: 1.1.5

Have many TP-Link/Kasa devices - but - this one is showing up as offline in google home "(name) not available".
It shows up in in Alexa as "Device is unresponsive".

It shows up and is controllable in TP-Link android app.

I can turn it off and on via google voice command.

Thanks for any pointers.

1 Accepted Solution

Riley_S

2023-11-16 17:17:40 - last edited 2023-11-17 00:01:22

Posts: 2999

Helpful: 865

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Stories: 39

Registered: 2022-04-18

Re:HS200 switch showing up as offline in Google Home but active in TP-Link-Solution

2023-11-16 17:17:40 - last edited 2023-11-17 00:01:22

Hey @PHS1,

Have you tried using the reboot or reset buttons on the switch? It sounds like they may need to reconnect to TP-Link servers. If you are able to control the device while your phone is not connected to the same network as the switch, you may consider relinking your Kasa Account o the Google Home App.

If this behavior is recent behavior, it may be the result of a recent server outage that we had, and your devices may simply need to rebuild their connections or authenticate with different services.

Check out the Latest: Getting Started with EasyMesh and TP-Link New Tablet Mode for the Tapo App Comparing the Latest Tapo Doorbells

Recommended Solution

2 Reply

Riley_S

2023-11-16 17:17:40 - last edited 2023-11-17 00:01:22

Posts: 2999

Helpful: 865

Solutions: 117

Stories: 39

Registered: 2022-04-18

Re:HS200 switch showing up as offline in Google Home but active in TP-Link-Solution

2023-11-16 17:17:40 - last edited 2023-11-17 00:01:22

Hey @PHS1,

If this behavior is recent behavior, it may be the result of a recent server outage that we had, and your devices may simply need to rebuild their connections or authenticate with different services.

Check out the Latest: Getting Started with EasyMesh and TP-Link New Tablet Mode for the Tapo App Comparing the Latest Tapo Doorbells

HS200 switch showing up as offline in Google Home but active in TP-Link

HS200 switch showing up as offline in Google Home but active in TP-Link

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