AX3000 AX54 forgets the password after a few weeks
I have an AX 3000 set as an access point. After a period of time the set password no longer works. This is true even in router mode. I know the answer in reset and start over, but this is time-consuming.
It is a v1 version and up to date firmware.
the router in front of it is an AX 5400 (73) it doesn't have the problem.
Any ideas?
eesamp
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Did you mean you have an Archer AX55 (branded as AX3000) which is configured in AP mode and its admin password is not recognised after a period of time ?
The exact router model is printed on the device bottom sticker - details.
Do you receive a wrong password message or any other error message ? Have you tried to open the router's WenGUI in a browser Incognito Tab / Private Window to bypass its cache ?
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@terziyski yes, I received an incorrect password mwssage. This has happened more than once.
eesampp
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What's your browser language ? Set it to English if it's not set already.
Try setting a simpler password - up to 10 alphanumeric characters (no special characters) and check if there's any difference.
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@Eesamp language is set to English.
Thanks for the replies.
I'll give it a try, the unit is in my church and I may not get to it for a few days. And, of course I have to reset and re enter the setup information. Then I'll have to wait it out. Might take a few days or several weeks. The last time I logged in that worked was in October. That time it was two weeks after a loss.
Over all, things have been running just fine since I replaced old units with the 5400 and 3000 about a year ago. We use this for church members. The church main router is a Verizon Fios c1000 and the Tp 5400 connects to it.
eesamp
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That's not a normal behavior and the root cause should be found.
Anyone with a physical access to the AX55 can reset the device and set a password that you don't know, just as you did (that's just a suggestion).
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@terziyski would be nice to find the cause.
i hope to run over tomorrow and do a reset and try a simple password. Only one other has the capability to do it but is away. I'm a trustee and our group is responsible for infrastructure in the church. I'm retired from Bell Labs but try to keep up with it
eedamp
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@Eesamp I reset the AX3000 and entered a new admin password, 10 characters alpha and one number on Dec 29/23. An hour late I was able to log in no problem. I will be trying to log in on Friday 1/5/24. If it fails again, I will ask for a replacement under the two year warranty.
eesamp
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