ES20M jam multiple times per day
ES20M jam multiple times per day

Hi,
I have 3 these dimmers and they started to jam daily a while ago. This is not lost wifi issue but hardware just jam and light remains on. I need to push restart button to get it back to business. Unifi shows that wifi connection is ok, if i click reconnect, its reconnect normally but dimmer remains offiline and not react for anything not even switch button pushing. This is not U7 issue since dimmers are connected to U6. They have been worked properly long time and all 3 started to act same way same time.
Any recomendations?
Thx
Mika
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Hey @mihatsu,
There was a recent update hardcorded into our Motion Switch and Dimmer for a double-tap function which would override the motion controls until you turn it back off.
Unfortunately, in some cases, the update caused the behavior you are describing. If you restore the device back to factory defaults and set the device up again, the device should begin its normal operation.
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@mihatsu Did it fix your issues? My several ES20M devices also stop responding every day.
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well, yes but i did not reset anything. All 3 started to work after posted my question here, not sure why. i saw from some other forum that tplink has pushed test firmwares for people when they have contacted to support. i dont know is it true. maybe they pushed some update based on devices which are linked to my account?
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@mihatsu I have 5 ES20M switches, 2 of them received 1.1.5 update and they freeze the most. Sometimes several times a day, sometimes once a week. 3 other devices have 1.0.11 firmware and freeze much less often. Updates check in the app does not show any available updates.
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In this case, there was a firmware update - but it was a larger update that changed the actual function of the device. There were a few reports of the behavior and it was determined that a simple reboot would return the normal function of the device - worst case a reset would fix anything happening.
The update was the 1.0.11 Update, which may have been delivered automatically:
Have you tried rebooting the devices with the reboot button, or have you tried to reset and readd the devices to the Tapo App?
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@Riley_S My devices are already 1.0.11 or later version (1.1.5). You have a typo in your message. There is no 1.11.1 version, there is 1.0.11 on the screenshot. Update check doesn't show any updates for any of the switches.
The issue occurs with both versions for me and only reboot fixes it temporarily until the switch stops working again later (either the same day or later the same week).
I did not perform the reset yet as I don't want to configure 5 switches from scratch, they have custom calibration and smart actions which would be tedious to set up again.
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Thanks for catching that! There's a reason that I try to post the source alongside the anwser. That 1.0.11/1.1.5 update (equal update different models) is the latest and I think any other versions with fixes would need to be pushed by our development team to your device.
Before getting to the point of a hard reset, the switches do have a soft reset for their network settings. This would keep your Smart Actions and other settings in-tact, but may be just enough to fix the behavior - but I kind of doubt it.
I believe that you can reach out to our support teams who can escalate the case and get a firmware with a fix pushed to your device if you provide your MAC Addresses- however there may be a reset involved either way (I am not sure if this is required, or depends on if the switch stays connected after the update).
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@Riley_S I already opened a ticket with support 2 days ago and provided MAC addresses. Still waiting for the response.
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@Riley_S So, are you saying that Tapo has a fix, but I need to contact support because they are not pushing it out globally? I have 8 of these, and they freeze many times a week, sometimes 2-3 times a day. You can imagine that's a lot of rebooting. I have 50+ Kasa/Tapo devices, and these are the only ones that give me trouble.
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