AX5400 WAN port suddenly non-functional not working

AX5400 WAN port suddenly non-functional not working

AX5400 WAN port suddenly non-functional not working
AX5400 WAN port suddenly non-functional not working
2025-05-21 19:03:28
Model: Archer AX5400 Pro  
Hardware Version:
Firmware Version: 1.6

Both WAN ports (2.5 Gbps and 1 Gbps) have failed.

I was able to access the Router Web Interface so the non-WAN ports seem to work fine.

I verifed that the Cable Modem was working fine by connecting directly to laptop

Tried the following:

     1. Switching between the two WAN ports

     2. Changing cables from Router to Cable Modem using 3 different cables)

     3. Multiple Router power cycling

     4. Reset to Factory defaults

But nothing worked, the Internet Light on the modem remained Orange

Finally I connected a cheap Netgear router that I had laying around and it

connected to the Internet without any problems.

 

Conclusion - both WAN ports failed.

 

I am just posting this information in case anyone else has the same problem.

Time to buy a new Router I guess.sad

 

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Re:AX5400 WAN port suddenly non-functional not working
2025-05-22 00:55:17

  @WiFiTimeSink 

 

Are the two wifi lights on?

 

Did you try pressing the wifi button for more than 2 seconds?

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