C100 day/night/auto mode

C100 day/night/auto mode

C100 day/night/auto mode
C100 day/night/auto mode
2025-08-03 15:36:51
Model: Tapo C100  
Hardware Version: V1
Firmware Version: 1.2.4

My C100 security camera keeps switching from the day mode setting back to auto. Why does this happen?

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Re:C100 day/night/auto mode
2025-08-04 12:08:07

  @Kouta 

Hi,
Typically, the camera won't change the Video mode automatically. We recommend sending an email to support.usa@tp-link.com with the following information for further assistance.


Subject: [Forum Escalation][ID 835936] Tapo C100, video mode keeps changing from day mode to auto mode 
Forum Nickname: [User Provided]
Thread URL:  https://community.tp-link.com/us/smart-home/forum/topic/835936
Model&Version: [User Provided]
Description: [User Provided]
Please provide the following information about the reported case.
  1) The phone's model number and OS version. The Tapo app's version info.
  2) Have you shared your TP-Link account or the camera with others?
  3) Collect the camera log after the video mode changes and send it to the support team.

Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot a cause.

 

Best Regards

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