@JacobBaird 

Try to download the video and play it locally within the Tapo app, and through your phone's gallery (or other video player apps), check whether the same thing occurs.

Test whether it is the same when using another phone. 

  @JacobBaird 

In your case, we recommend reaching out to the support team for further assistance. Please send an email to forumsupport.usa@tp-link.com with the following information:

Subject: [Forum Escalation][ID 837548] D225 Recording is Choppy with TapoCare

Forum Nickname: JacobBaird

Thread URL: https://community.tp-link.com/us/smart-home/threads/topic/837548

Model&Version: Tapo D225 V1 1.1.19

Description: Tapo D225's cloud video playback is choppy, whether viewed online or downloaded for viewing in the app or the phone's gallery. Tested with both an Android and an iPhone, both had up-to-date software.

[If there are any other details regarding this issue, please feel free to add them yourself.]

Any Other Relevant Information (Logs, Config Files, Images, etc.):

For better follow-up, we recommend including the following information in your email:

1. Reproduce the problem, make a screen recording and send it to the support team: watch the cloud video in the Tapo app, download the same video and watch it in the Tapo app, and the phone's gallery. *If you have other video player apps, try to play the video with the other apps as well.

2. Download the cloud video and send it to the support team (original file downloaded through Tapo app).