Surfshark VPN Setup Fails on BE11000 and WR3602 routers
For the last couple of weeks I found I cannot use Surfshark VPN on my Deco BE11000. It crashes no matter which VPN location I use. It pops up a message that says "Setup Failed try another server" No matter with server location I choose they same thing happens. Switched to NordVPN and everything works fine. I'm not sure what has changed as I had been using Surfshark for about a year without any problem.
I also just purchased the new WR3602 travel router and the exact same thing is happening with Surfshark there too. NordVPN works fine.
I contacted Surfshark and they told me it's not their problem and to contact TP-Link which is what I'm doing now,
Thanks
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No that is not helpful at all. I am setting up a VPN client. The FAQ you referred me to is setting up a VPN server.
Thanks
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Ok going to tag a member of the TP-LInk staff to see if they can help, Since it's the weekend you may not hear from anyone for 24 to 48 hours.
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We would need more information and likely a screen capture of how you have it set up. Because this may involve sensitive network information, I would recommend working with our support center at support.usa@tp-link.com
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Already done about two weeks ago. They have everything they need and acknowledged the problem. No solution in sight.
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Can you share that Ticket (TKID) number with me? I would like to ensure proper follow up is done.
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Thank you. I apologize, but it appears the case was never moved out of Pending Reply once they sent the last message. As a result, the case auto-closed for not receiving a response that you would not have known to provide, because you were waiting on us. I have contacted the team to reopen and follow up. If you do not hear anything by Monday, let me know.
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