Tapo Light Bulbs, 1100 Lumens L535E Disconnecting
I have a pair over a year old. Firmware 1.1.5 and they work flawless.
Ive had these a couple months. They, 1.1.8, disconnect all the time. Or are offline.
Any way to get new ones to work as well as the old ones ? ? ?
ty
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Please confirm the actual status of your smart bulbs. Check router's client list to confirm if they're actually disconnected from WiFi. Or are they still connected to the wifi but often show offline in the app? Once the phenomena is checked, you can refer to the corresponding suggestions in this article to troubleshoot. Cannot use the Tapo app to control my smart devices
The firmware 1.1.8 was released earlier this year, so it shouldn't be the problem.
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@Wayne-TP sorry this took so long.
the bulb shows offline in the app and the router.
I read over the link you provided but not sure what to do.
any help is appriciated.
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It's important to check device's signal strength if it often disconnects from WiFi. This article should be helpful for you, take a look. How to check and improve the network connection stability of Tapo smart devices
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the wifi network is -43
the ping was from 6.0 to114.3 ms.
im in a single room about 25' deep.
these two bulbs (the ones in question. right now only one bulb was offline) are on each end. with the router about in the middle.
all four bulbs i have are line of site. no walls etc.
the offline bulb is roughly 15' from router.
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To help assist and streamline the identification of the behavior, we recommend sending an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 842128] Tapo L535E frequently disconnected from WiFi
Forum Nickname: Blues_man
Thread URL: https://community.tp-link.com/us/smart-home/forum/topic/842128
Model&Version: Tapo L535E V3 1.1.8
Description: [User Provided]
Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]
Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot the cause.
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