HomeShield blocking good website

JulioPG

2 weeks ago

Posts: 1

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2025-10-01

HomeShield blocking good website

2 weeks ago

Tags:

Model: Deco BE65 Pro Archer AXE75

Hardware Version: V20

Firmware Version: 1.1.3

So everything was working fine until Homeshield subscription.

I use a website for work and am dependent upon it for communications with customers.

It does not let me access the site. I can when I bypass the DECO network router.

I tried to unsubscribe to homeshield, but that won't take affect until Nov 11th per the subscription cancellation message.

I need to disable this immediately.

I did go to a website and added the url as a false positive but who knows how long that will take meanwhile my customers are frustrated that I don't respond to their messages or voicemails.

1 Reply

David-TP

Yesterday

Posts: 16223

Helpful: 2328

Solutions: 2418

Stories: 9

Registered: 2020-04-14

Re:HomeShield blocking good website

Yesterday

@JulioPG

Hi, thank you very much for the feedback.

Were you still having the reported issue here about HomeShield blocking the security website?

If yes, please refer to this link to submit the Deco APP log. (Please leave me the ticket ID after submitting the APP log. Thank you in advance.)

-Please try to include the complete domains of this work site.

By the way, which HomeShield service have you subscribed to? Advanced Parental Control or Security+?

HomeShiled service will be disabled when Deco is in AP mode. So if there is an ISP-provided router in front of Deco, you can set Deco into "Access Point mode" under Deco App>More>Advanced>Operation Mode.

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.

HomeShield blocking good website

HomeShield blocking good website

Information

Voters 1

Tags