Hey Everyone,

We've gradually added support for EasyMesh R2/R3 to certain models, such as the RE700X and RE705X, which have received several improvements, including EasyMesh Ethernet Backhaul networking capabilities. As a result, many users of these models have experienced improved EasyMesh networking.

Recently, however, we received feedback from some users that, after updating the firmware, their Range Extenders appear as "offline" in the EasyMesh Device section of the main router. Please note that in the reported cases, this abnormally displayed status does not actually affect network operation.

Our teams have identified the cause of this unexpected behavior, and our R&D department has also provided beta firmware for some models to help remedy the phenomenon.

Applies to: 

RE700X(EU/US)_V1/V2
RE705X(EU/US)_V1/V2

Phenomenon:

After updating the firmware, affected Range Extenders appear as "offline" in the EasyMesh Device section of the main router.

Note: This abnormal status display does not actually affect network operation.

Available Solution:

If you experience this phenomenon in your router's UI but your network functions normally, you can wait for the next official firmware update for your device. For interested and willing users, the following beta firmwares are available for manual download to test and verify if they resolve this unexpected behavior.

Note: 

• Pre-release and Beta firmware should be used at your own discretion. We cannot guarantee the functionality of features or technical support for Pre-Release or Beta Firmware. 
• If you are not comfortable using beta firmware, please wait for the official fix or contact our support teams for assistance.
• For detailed instructions on manually upgrading your Range Extender's firmware, please visit our FAQ: How to upgrade the firmware of my range extender.

Additional Information

As always, we value your feedback. If you happen to encounter any concerns during or after the router firmware upgrade, please feel free to comment below with the following information. Your input helps us continue to improve and provide the best possible products and support.

• Provide a detailed network layout, including how the devices are connected, and the model(s) of your router(s) and range extender(s).
• Include a detailed description of the behavior and as much information as possible regarding the specific conditions that seem to trigger it.
• Ensure all devices are updated to the latest version and provide the firmware version in your reply.

Thank you for your continued support and for being part of our community.