alexa app showing Snapshot Unavailable on doorbell device icon.

alexa app showing Snapshot Unavailable on doorbell device icon.

alexa app showing Snapshot Unavailable on doorbell device icon.
alexa app showing Snapshot Unavailable on doorbell device icon.
2 weeks ago
Model: KD110  
Hardware Version: V4
Firmware Version: 2.3.26

Doorbell icon on alexa shows Snapshot Unavailable. Re-installed alexa and Tapo. Did a KD110 factory reset. Still states Snapshoot unavailble. Doorbell works but I can not view the camera from alexa, but I can from Tapo. Tapo says firmware on all devices are up to date

I have had the camera for about 2 years and It never did any of this.

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#1
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3 Reply
Re:alexa app showing Snapshot Unavailable on doorbell device icon.
2 weeks ago
I forget to mention the routine I setup in alexa also stopped working
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#2
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Re:alexa app showing Snapshot Unavailable on doorbell device icon.
2 weeks ago
Also, I am getting alerts to my phone
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#3
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Re:alexa app showing Snapshot Unavailable on doorbell device icon.
Thursday - last edited Thursday

  @CC82 

Hi,
1. As of now, the Kasa Cameras do not support viewing live feed and screenshots in the Alexa app. However, the Kasa cameras support integration with Amazon Alexa, which allows you to view the camera's live feed on Alexa-enabled devices such as the Echo Show or Fire TV.

How to make my Kasa device work with Amazon Alexa

 

2. What routine did you set up in the Alexa app?

 

Best Regards

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