@PessikaJarry
Hello,
Thank you for your post and for the detailed explanation.
First, we’d like to clarify that under normal circumstances, the camera should still detect motion and record detection events even while Live View is being viewed in the app.
To help us investigate further, could you please confirm the following: Is this issue consistently reproducible every time you view Live View? Or does it happen only occasionally?
If the issue is consistently reproducible, to help assist and streamline the identification of the behavior, we recommend sending an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 862790] Tapo C100 Camera doesn't record detections when I'm viewing live
Forum Nickname: [User Provided]
Thread URL: https://community.tp-link.com/us/smart-home/forum/topic/862790
Model&Version: Tapo C100 Hardware Version, and Firmware Version
Description: [User Provided]
Any Other Relevant Information: Could you please try to reproduce the issue again and record a screen video? Kindly share the video with us so we can further investigate.
Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot a cause.
Best Regards.