Purchased the C645D kit and I've had nothing but issues.. The sound on these cameras is bad. I get notifications and playback will play an older video.. Now I'm getting late notifications.. The Pt lens will be blacked out.. Battery drains in a few days.. solar panels stay in the sunlight all day everyday..these cameras are way overpriced
Hello,
We sincerely apologize for the multiple issues you’ve experienced with your C645D kit. We truly understand how frustrating and disappointing this must be, especially for a valued customer like you. We’d like to offer some initial guidance to help resolve these problems step by step：
1. Sound Quality: You mentioned the audio isn’t clear. For optimal performance, we recommend reviewing our sound optimization guide:Troubleshooting for better audio quality of my Tapo camera
2. Incorrect Playback: This is concerning. First, could you confirm if your cameras are connected to a Hub?
3. Quick Battery Drain & Solar Panel: To maximize battery life with solar charging, we have a comprehensive battery optimization article：How to extend the battery life of Tapo Camera/Doorbell
4. Delay Notification, refer to Scenario 2 in this FAQ: What should I do if Tapo/Kasa notifications are delayed or not working?
We recognize you are facing several challenges at once. If you try the suggestions above and the problems continue, we strongly recommend reaching out to our dedicated Support Team directly.
Best Regards,
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