C217 No Pan/Tilt Automation Option in App

C217 No Pan/Tilt Automation Option in App

C217 No Pan/Tilt Automation Option in App
C217 No Pan/Tilt Automation Option in App
Tuesday
Model: Tapo C217  
Hardware Version: V1
Firmware Version: 1.2.2

I have a C217 that I want to set up to go to different positions using automations. 
 

This is possible with my C210 V3, but not my C217.
 

Is there an issue on my end, or is it possible to update this camera's firmware to enable this feature. The tilt control automations on my C210 were a big reason I bought the C217, so I am hoping this feature will carry over. 

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3 Reply
Re:C217 No Pan/Tilt Automation Option in App
Thursday

  @OhNo2 

Hello,

Thank you for bringing this to our attention.
Regarding your inquiry: currently, the Tapo C217 model does not support setting specific pan/tilt positions as actions within the Automation feature in the app. 


We have carefully documented your feedback and requirements for this feature. We will formally submit it to our product and development teams for review in future planning and updates. While we cannot provide a specific timeline or guarantee when this functionality might be added, your input is valuable for our ongoing product improvement.


We sincerely apologize for any inconvenience this limitation may cause. If you are within the return period for your C217 and the automation feature is essential for your needs, you might consider contacting your retailer to discuss return options. You could then explore purchasing a model that currently supports this specific automation function.

 

Best Regards,

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#2
Re:C217 No Pan/Tilt Automation Option in App
Thursday

  @Hilbert-TP can you provide a list of what models this is possible on, as I can not find that information pubkically available, which is frustrating. 

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#3
Re:C217 No Pan/Tilt Automation Option in App
Friday

  @OhNo2 

OhNo2 wrote

  @Hilbert-TP can you provide a list of what models this is possible on, as I can not find that information pubkically available, which is frustrating. 

Hi,

Please refer to the model in this FAQ: How to use the Pan & Tilt function of the Tapo / Kasa cameras on the Tapo App

 

Best Regards,

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#4