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We had a power outage and now several of my smart plugs wont stay connected to the WiFi. They connect for 2 minutes then disconnect. Then connect for a few minutes and then disconnect. I've tried resetting and re-installing, still wont work. Have other Hs100s that have no issues.
Its quite possible that the units took a power surge and were damaged. Power issues are not covered by the limited warranty as its not a manufacture defect however if they were working fine for even a short time after the power outage then we would not be able to say the power outage caused the issue and could then possibly setup a replacement if they products were still under warranty and purchased from a authorized retailer. You would need to work with support and provide that information. Please contact Kasa.Support@tp-link.com to work with us and provide that infromation.
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