HS100 problems with Alexa
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I bought a pair of these several years ago. Despite the occasional failure to maintain a network connection, I have one that I've used as "Bedroom lamp" that has worked flawlessly.
Just recenly I installed the other, and named it "Office Lamp". It's in my office, within 12 feet of my WiFi router. It was working fine with Alexa for a few days, and then I got a question from Alexa asking if the smart plug controlled a light. I told it yes. Ever since then, I CANNOT control the lamp by voice via any of my echo devices. I say "Alexa, turn on office lamp", and it responds "Office lamp doesn't support that". Of course it supports that. That's the entire point of a smart plug.
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I CAN control the plug with both the KASA app and Alexa app on my smart phone. The bedroom lamp plug still works perfectiy. Both are the latest firmware.
I've tried - unplugging the smart plug, echo, and my router for several minutes. Removing the plug from both Kasa and Alexa and then reinstalling. Doing a factory reset on the smart plug, uninstalling and reinstalling the plug on both Kasa and Alexa. NOTHING fixes the problem. Alexa customer service was no help.
Any ideas? I never should have told Alexa that the plug controlled a light. Somewhere that changed a setting and now Alexa refuses all voice commands.
It's been a few weeks since you posted but I wonder if this may help you or perhaps others.
I use Alexa on occasions but I have never told it a plug controls a light, however I just found some settings that might be the cause of this.
In the Alexa app, click on a device, for example I have a smart plug named 'Bedroom Lamp', you then have a screen reporting the status of the device with a large round button, to switch the device on or off. Top right of this screen is a small 'settings cog'. Clicking that opens a screen with some information about the device. For example mine says Type - Plug. This 'Type' entry is clickable, and it opens up a screen where you can change the type of device, for example change a plug to a light, so you can then say 'Alexa turn on the light'. Personally I don't mind saying 'Alexa turn on Bedroom Lamp' lol, so I've never done this. But it is here I think where you can change what Alexa thinks is a light but is actually a plug.
