HS110 Energy Monitoring Not Working
My HS110 power reading stays at 0, all other feature works fine. It is already out of the warranty period. Just wonder if anyone had similar problems and if there is a DIY fix?
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Hello @DavidWw
Sorry for the delayed reply. May I have a photo of the power consumption page, what home appliance and its wattage connected to this plug.
You could try some tips here for energy monitoring issue:
1. factory reset plug : with plug powered on, press ' settings' (looks like a gear) for more than 5 secs ( skip this step if you have tried factory reset )
2. try a different wall socket
3. confirm plug's firmware is up-to-date (kasa app -> settings-> firmware update) and also Kasa app is up to date
If still the same problem, please check my private message and install a debug tool and share the log file of the smart plug , thank you.
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Hello @DavidWw
Thank you for helping collect device log, from the log it could be defective unit, I will create a support email to check device warranty, please check inbox later,thank you
- May I know the model of your chest freezer connected to plug, and its wattage/ Horse power as well.
Some home appliance has a 'instantaneous peak power ' as the mentioned in FAQ -Q13 What kind of power appliance can be powered on by TP-Link Smart plug?
https://www.tp-link.com/support/faq/1390/
You may also check if device has a peak power that exceeds the horse power that plug could handle.
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Thank you for looking into this. The appliance is a Hisense 7 cu ft chest freezer from Lowes ( Model #LC70D6EWD). I remember when the energy meter was working properly the running wattage was around 150 Watts. The user manual does not specify the starting wattage of the compressor, I guess it could be the cause of failure. The HS110 is already out of the 2 year warranty period. I was just curious about how it failed.
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