KL125 V3 keep going unavaible
KL125 V3 keep going unavaible
I am running home assistant and have a Unifi Network. I have V2 of the KL125 bulbs and they run great with no issues. But the new V3 bulbs I have installed keep going unavailable every action I send to them. it can be Through home assistant or the Kasa app. My access point is about 20 feet away so I don't think it is a WiFi problem. not sure if anyone else is having this issue. but it sucks to have to wait about 1 min or so to turn back off the light as it has to become available again.
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Hello @Franzenel
Thank you for the feedback. If the bulb goes unavailable or offline, you could try some tips here
- Confirm the bulb receives good Wi-Fi signal from the AP/ Main router
- You could try to swap the location of the KL125 V2 and KL125 V3 and see if problem relates to the location or certain devices
- Confirm kasa app and device firmware are both up to date.
- If possible, you could create a different 2.4Ghz WiFi SSID or Guest wifi network particularly for the new bulbs and see if it could work stably/
At the same time, can you confirm some case details here.
1) The model number Wi-Fi router and your network topology: e.g. ISP Spectrum-router --Unify AP #2 <Wireless> Kasa device
2) When the bulb goes offline, please check check if the bulb has gone or disappear from router's client list, can you ping the bulb's IP address?
3). How often does the issue happen, and how does recover the connection, like rebooting the smart or rebooting the router?
How many bulb has the issue, please share the MAC address of the bulb that experience the unstable issue via private message.
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Thank you for the feedback. If the bulb goes unavailable or offline, you could try some tips here
- Confirm the bulb receives good Wi-Fi signal from the AP/ Main router Yes the AP is in the same room and getting
-46dBm to -51dBm for all four bulbs
- You could try to swap the location of the KL125 V2 and KL125 V3 and see if problem relates to the location or certain devices Didn't help old V2 works fine V3 still having problems
- Confirm kasa app and device firmware are both up to date. Both are up to date for bulbs are running 1.0.12 V2 is running 1.0.8
- If possible, you could create a different 2.4Ghz WiFi SSID or Guest wifi network particularly for the new bulbs and see if it could work stably/
- The AP has only 11 devices on it and is only running at 5% utilization.
At the same time, can you confirm some case details here.
1) The model number Wi-Fi router and your network topology:
UDM-ProUniFi OS UDM Pro 1.12.24 running Network 7.2.93
AP in the bedroom is Model UAP-AC-Pro Version 6.2.36
2) When the bulb goes offline, please check if the bulb has gone or disappear from router's client list, can you ping the bulb's IP address? some times the bulb goes away and can not ping. I setup CMD lines to ping all four bulbs and they would randomly stop responding but then would come back.
3). How often does the issue happen, and how does recover the connection, like rebooting the smart or rebooting the router? I have rebooted the AP point and even had them go off the same AP as the V2 bulbs still happening about every time we use the lights they do come back after about a minute or so. I have rebooted the bulbs to by turning them off and back on still not helping.
How many bulb has the issue, please share the MAC address of the bulb that experience the unstable issue via private message.
all 4 of the new Version 3 bulbs
14:eb:b6:fa:12:aa
14:eb:b6:e7:23:48
14:eb:b6:7a:1c:87
14:eb:b6:1f:3d:3a
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Thank you very much for providing more case details! We'd like to escalate your case through support email TKID220836219 for some further investigation, please check your email inbox . Feel free to let how it goes later.
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@RDBuch I have three wired AP and the one in my bedroom is only running at 5% utilization. I also did turn this one off and had them connect to my kitchen AP. It's a pro model and should be able to hold 100s of devices. Still same thing.
but thanks for the idea.
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Hello @Franzenel
I noticed our engineers asks for a video of the phenomena on the support email TKID220836219, kindly check your email inbox and reply on this support email directly if the problem persists, thank you.
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I did attach a video to the email.
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Hello @Franzenel Glad to hear from you. Somehow we did not get an email with video in that support email TKID220836219, can you attach the video or content of your last email here, or share the video link to the support email again. Many Thanks
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Did you see the video? Any news on a firmware update or something?
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