KC420WS firmware 2.3.16 issue

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KC420WS firmware 2.3.16 issue

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mksocal

2023-01-18 01:33:58 - last edited 2023-01-19 05:45:41

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Registered: 2023-01-18

KC420WS firmware 2.3.16 issue

2023-01-18 01:33:58 - last edited 2023-01-19 05:45:41

Model: KC420WS

Hardware Version: V1

Firmware Version: 2.3.16

Firmware updated from 2.3.15 to 2.3.16 last night. Now camera is lagging. Video will no longer stream. I have deleted the camera in app and reset. Start new setup from scratch. Still same issue. The previous firmware 2.3.15 worked just fine. How do we revert back?

1 Accepted Solution

mksocal

LV1

2023-01-19 03:33:35 - last edited 2023-01-19 05:45:41

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Helpful: 8

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Registered: 2023-01-18

Re:KC420WS firmware 2.3.16 issue-Solution

2023-01-19 03:33:35 - last edited 2023-01-19 05:45:41

@Solla-topee

Thanks for your reply. I could not find the "Reboot" option in the App. I am using Android. However, I did a reboot by unplugging the power, wait around 10 seconds, plug back in. It seems to work now. Will keep checking and report back if the problem persists.

Recommended Solution

4 Reply

Solla-topee

2023-01-18 03:50:00

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Re:KC420WS firmware 2.3.16 issue

2023-01-18 03:50:00

Hello @mksocal

thank you for your valuable feedback,

May I know do you mean the live view or 24/7 recording is loading, you can try some tips here

Try to reboot the camera (Kasa app> camera settings> Reboot)
Please connect the phone to your home Wi-Fi network or use mobile data on your phone and see if that makes any difference.

To help us understand the issue, may I have a video clip of issue, it is much appreciated if you can help collect the APP log at that time, please check my PM, thank you.

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