KC420WS firmware 2.3.16 issue

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

KC420WS firmware 2.3.16 issue

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
KC420WS firmware 2.3.16 issue
KC420WS firmware 2.3.16 issue
2023-01-18 01:33:58 - last edited 2023-01-19 05:45:41
Model: KC420WS  
Hardware Version: V1
Firmware Version: 2.3.16

Firmware updated from 2.3.15 to 2.3.16 last night. Now camera is lagging. Video will no longer stream. I have deleted the camera in app and reset. Start new setup from scratch. Still same issue. The previous firmware 2.3.15 worked just fine. How do we revert back?

  1      
  1      
#1
Options
1 Accepted Solution
Re:KC420WS firmware 2.3.16 issue-Solution
2023-01-19 03:33:35 - last edited 2023-01-19 05:45:41

  @Solla-topee 

 

Thanks for your reply. I could not find the "Reboot" option in the App. I am using Android. However, I did a reboot by unplugging the power, wait around 10 seconds, plug back in. It seems to work now. Will keep checking and report back if the problem persists.

Recommended Solution
  1  
  1  
#4
Options
4 Reply
Re:KC420WS firmware 2.3.16 issue
2023-01-18 03:50:00

 Hello  @mksocal 

thank you for your valuable feedback,

May I know do you mean the live view or 24/7 recording is loading, you can try some tips here

 

  • Try to reboot the camera (Kasa app> camera settings> Reboot)
  • Please connect the phone to your home Wi-Fi network or use mobile data on  your phone and see if that makes any difference. 

 

 

To help us understand the issue, may I have a video clip of issue, it is much appreciated if you can help collect the APP log at that time, please check my PM, thank you.

  0  
  0  
#2
Options
Re:KC420WS firmware 2.3.16 issue
2023-01-19 00:35:41

  @mksocal  Feel free to let us know how it goes, thank you~

  0  
  0  
#3
Options
Re:KC420WS firmware 2.3.16 issue-Solution
2023-01-19 03:33:35 - last edited 2023-01-19 05:45:41

  @Solla-topee 

 

Thanks for your reply. I could not find the "Reboot" option in the App. I am using Android. However, I did a reboot by unplugging the power, wait around 10 seconds, plug back in. It seems to work now. Will keep checking and report back if the problem persists.

Recommended Solution
  1  
  1  
#4
Options
Re:KC420WS firmware 2.3.16 issue
2023-01-19 04:35:05

  @mksocal thank you for sharing the update! Glad to know a reboot help with the problem.yes

Please feel free to let us know for any new observations. 

  0  
  0  
#5
Options

Information

Helpful: 1

Views: 668

Replies: 4

Related Articles