‎KL400L5 Cannot stay consistently attached to network... defective product.

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‎KL400L5 Cannot stay consistently attached to network... defective product.

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‎KL400L5 Cannot stay consistently attached to network... defective product.
‎KL400L5 Cannot stay consistently attached to network... defective product.
2023-10-07 13:40:43
Tags: #Defective product
Model: KL400L5  
Hardware Version: V1
Firmware Version: 1.0.10

I have three of these ‎KL400L5 light strips.   They CANNOT stay consistently attached to my wifi network.   I have 40 other devices, including TP-Link KASA plugs, Phillips WIZ lights strips, and GOVEE light strips and none of them disconnect from the network ... ever.

 

These strips disconnect at least once a day, and when they do the physical button to manually operate the device doesnt work either.  This is a clear indication that there is a hardware failure on the device.   

 

Replacements need to be issued, this is a widespread problem and it is not a wifi problem

 

 

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Re:‎KL400L5 Cannot stay consistently attached to network... defective product.
2023-10-07 16:06:17 - last edited 2023-10-07 16:06:40

  @Compbl Video of first one of the day... button on controller is non functional.... Not a wifi issue.

 

https://youtube.com/shorts/4H8YO2kO4eU?feature=share

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Re:‎KL400L5 Cannot stay consistently attached to network... defective product.
2023-10-07 16:19:14

  @Compbl Video... second one today to lockup and fall off network...

 

https://www.youtube.com/watch?v=Tb0na0NsmSY

 

Clearly a defect in the unit..... waiting for the third unit to lock up sometime today

 

 

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