Unable to view recordings in app, Tapo D225
Hello I have a Tapo D225 and I have a SD card installed and set to continuous record, I have had it installed and has been working fine for 2 weeks, but yesterday 10/3 I noticed, I can still view live stream and get notifications but I can longer view recording via the app, when I try to go to recordings it just tells me "no recordings" if I use the left and right arrows on the date selections I can change the date and it will flash me the thumbnails of the event moments and then immediately go back to the "no recordings" message, I have pulled out the SD card to verify whether it actually recording and if I could watch what been recording and it is recording and I was able to browse through and watch the videos on the SD card.
I have tried deleting the app cache and turning the doorbell off and then back on and everything seems to work fine except being able to view recordings on the app.
Here are couple screenshots , the left is the screenshot where it flashes the events before then automatically going to the no recording message, I have also attached video of screen recording if want to see it.
Update 10/4/2024:
So after digging around and trying to find out more information I came across another thread here on the tp-link support forums, saying that they had this same issue and the cause of it wast the app saying SD card had reached capacity even though was set to loop recording, and deleting footage/formating the card solved the issue and they were able to view events again. So I put a new SD card in and I was able to view recording/events again in the app.
For my setup, I did have it set to loop recording and in the app it did list the card as full, so this appears to be an app issue rather than a hardware issue, as after I put in a new SD card I was able to view recordings/events in the app again, I then checked the other SD card on the computer and the loop recording was working as intended as I could open the files and watch the recorded footage.
Phone: Pixle 6 Pro
Tapo app version: 3.7.113
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same for me, doorbell started to response super slow and missing events, upon checking the storage, it shows full and I can not access any of the existing recordings from App anymore
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So after emailing support and letting them know that instead of it erroring out after about one week time, I was able to go three weeks without the problem happening to let them know it still happening and they replied that they would like to RMA it and send me a new one, but honestly I don't think that will really do anything except be a bigger inconvenience, as others here have the same problem, even a person saying they have different model that has the same problem, so it not isolated to just my device.
Plus the mail (USPS) is a hot mess right now (even news agencies reporting on it), and trying to mail them a device that probably wouldn't even solve the problem, waiting weeks or even months, if they don't lose the package, to send off and get a different device that most likely still have the same issue. I currently have a different package from different company sitting at a mail hub for three weeks now, in that case I'm not the sender and I can contact the sender and just get another shipment or refund, but for the doorbell I would be the sender and if the mail loses the package, I would be on the hook for it, because I doubt TP-Link is going to send me another device for free without receiving the old one first.
So the RMA process would be more inconvenient than the few minutes it takes to get everything working again properly.
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@pf3net I already went through RMA before knowing the new firmware from this post. The new unit has same issue, they pushed a diffrent testing firmware to me now and i am still waiting to see if the issue still present.
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Update on my TD25 (Best Buy version)
After emailing the support about the first beta firmware not working, they connected me to the engineer team and they gave me another firmware which is 1.1.16 Build 250210 Rel.37700n
I've been using it since Feb 10th and there is no more freezing, unable to access sd card issue popping up. I am using a 256 GB card recording at highest setting, its been full for some time now.
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