Camera doesn't record detections when I'm viewing live

Camera doesn't record detections when I'm viewing live

Camera doesn't record detections when I'm viewing live
Camera doesn't record detections when I'm viewing live
Wednesday
Model: Tapo C100  
Hardware Version:
Firmware Version:

My cameras detect and record the appropriate detections as long as I am not watching them live through the app. I do not understand why I would have to manually press record to get a saved video. Why does detection recording stop when I am viewing live and is there a way to change this. I should be able to view my cameras without needing to record the whole time and still capture and save any detections. 

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Re:Camera doesn't record detections when I'm viewing live
Friday - last edited Friday

  @PessikaJarry 

Hello,
Thank you for your post and for the detailed explanation.
First, we’d like to clarify that under normal circumstances, the camera should still detect motion and record detection events even while Live View is being viewed in the app.


To help us investigate further, could you please confirm the following: Is this issue consistently reproducible every time you view Live View? Or does it happen only occasionally? 


If the issue is consistently reproducible, to help assist and streamline the identification of the behavior, we recommend sending an email to forumsupport.usa@tp-link.com with the following information:


Subject: [Forum Escalation][ID 862790] Tapo C100 Camera doesn't record detections when I'm viewing live


Forum Nickname: [User Provided]


Thread URL:  https://community.tp-link.com/us/smart-home/forum/topic/862790


Model&Version: Tapo C100 Hardware Version, and Firmware Version


Description: [User Provided]


Any Other Relevant Information: Could you please try to reproduce the issue again and record a screen video? Kindly share the video with us so we can further investigate.


Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot a cause.

 

Best Regards.

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