@Riley_S what do you mean by the account page? Is there a web portal I can use instead of my phone app? The way I have been trying to update the firmware, and only way I can get to it, is through the...

@Riley_S Hi. Update for you. I did a reset and told it to remove all prior info and add the device new. It did this and said there was new firmware to download I clicked to download and the download...

@Riley_S thanks. I was on the 8.8.8.8 and my ISP blocked everything for some reason. I spent hours with Google tech support to get the DNS they gave me that got the system to work. I did try the soft...

@Riley_S Hi, thanks for responding! I have the Google Mesh home network and Spectrum internet. The interesting thing is that one plug and one switch have updated but all the rest refuse. I can do a...

I have tried to update the firmware but each time it says it fails. I have tried resetting the switch, changing the location information, updating the day and time and each thing I try still provides...