@mikeSCF Yes you do, the modem acts as authentication you have service with your provider. No modem=No service.

When it comes to issues like this, you have to go back to how it worked with older forums, keep bumping your topic so they know you’re alive and other users are aware you’ve gone unanswered!

@Techgorilla It's likely this is where it could end up, but the problem is mostly caused by the massively bloated marketing problems of every company in 2024, always looking to nickel and dime...

The only part of the company that can read this and try to make you whole, will be marketing/sales, as every company in 2024 is cutting back in every department but marketing. So I would suggest you...

Considering it’s 2024, I think it’s likely (like every company) their tech support is still being cut back and most funding is going into an already bloated marketing budget. So unless users affected...

@WrenchinForLife @DBunz Really disappointed to see support is letting this topic fade in hopes it'll be forgotten. If it's still being dealt with, they could at least pin a topic to the forum. This...