Forums/
Deco
3 weeks ago
@Admranger Reaching out to the support staff on this but please keep in mind it is the weekend for most of them so you might not hear anything till Monday I'm afarid. In the mean time please use the...
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Forums/
Deco
3 weeks ago
@Admranger What app version are you running is it 3.10.377? Have you tried to reset each deco you own and then try to add them to the app? You can reset each one by pressing on the reset button of...
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Forums/
Deco
3 weeks ago
@Admranger Are you getting any error messages? If so can you please provide screenshots? You can find your firmware and hardware version without the app by using the instructions below 1. Go to...
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Forums/
Deco
3 weeks ago
@SmyrnaGuy I would try to replace the 2nd cable that goes from the main Deco to the patch panel to see if its just a cable gone bad, Another thing you can try is go from the modem itself to the patch...
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Forums/
Deco
3 weeks ago
@Psycat Yeah that's not supposed to happen. Please use the steps below to open up a ticket with support so we can get this looked at for you. First please access the Deco web UI by entering...
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Forums/
Deco
3 weeks ago
@mayone Did the beta clear up the issue? As far as when the official release will be out I have no ETA on that to give you as this info isn't shared with me
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