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Deco
2025-08-29 21:22:30
@MadMachine Can you provide the hardware version of your units? You can find this info on the bottom of your deco. This will help us determine if there is a official or beta firmware that might...
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Forums/
Deco
2025-08-29 20:30:28
@MadMachine Have you checked to make sure that "Private/Random MAC address" has been disabled.
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Deco
2025-08-29 19:01:12
@YonatanIsraeli Thank you for the suggestion. I recommend you post it here as well https://community.tp-link.com/en/home/forum/2252
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Forums/
Deco
2025-08-29 02:32:56
@LazyBrewer The way I understand it your HomeShield subscription is tied directly to your tp-link ID but your hardware still has to support it. Example if you had a Deco M9+ it wouldn't support...
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Deco
2025-08-29 00:48:00
@LazyBrewer As long as the BE14000 firmware supports it then yes :)
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