Forums/
Kasa Smart Plugs
2019-12-20 18:04:21
@NittanyJim First you want to make sure your plug has the firmware up to date. You can check this tapping the 3-bars on the upper left corner of the screen from the main products screen, then tapping...
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Forums/
Kasa Smart Switches
2019-12-20 00:40:43
@RoadKill Load and neutral wires should not be pigtailed together. If they are i would recomend spiliting them an see if there is an improvement.
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Forums/
Kasa App and Integrations
2019-12-20 00:38:02
@Jccr Update your app and firmware of your Kasa products this feature should now be available.
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Forums/
Wi-Fi Routers
2019-12-19 20:40:41
@pqbrown unlikely, the software component for smart connect on both devices would likely be the same so likely the same complications.
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Forums/
Kasa Smart Plugs
2019-12-18 22:39:46
@JD13 Really the only thing left to do is make sure the Firmware is up to date. If it is then likely you have a defective unit and you would want to contact our support team to replace.
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Forums/
Kasa Smart Switches
2019-12-18 22:29:04
@ecbuck I would first start with re-syncing your location and time zone. Then again try removing the schedule and creating a new one. If that doesn't work let us know.
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