@b-nightowl Thank you for sharing your insights and discovery. I'm sure your sharing will enlighten other users who are interested in Matter products. As a product based on the new Matter technology,...

@MaxFLL Which version are you trying to update? Please ensure your device can be controlled remotely (indicating stable connection with cloud server). Try to restart the plug by replugging it, wait...

@TFitzpatri8 The official firmware is released. Kindly update the device firmware as soon as you receive the replacement. If there is any problem, feel free to update in this topic!

This Article Applies to KP303 V2.0 Firmware 1.0.7 Problem Description The KP303 V2.0 1.0.7 freezes and goes offline intermittently. When KP303 goes offline in the APP, the strip also freezes and it...

@b-nightowl The device's LED can be turned off in the APP: Settings ->LED Status. The default status is Auto, which allows user to know the current ON&OFF status of the light fixture, as well as the...

@KCGR Upon checking, Kasa light strip does not support setting partial OFF, only supports selecting different colors, or setting ON/OFF for all. Please confirm whether you have set it like this...