thanks for reply; i will skip the codec for media player and will use VLC as ive used it before on all my other pc,s,ive not long had this laptop on win 10 and was just trying to acheive playback on...

I quite often download the video,s recorded by using the the app,i then transfer them to a pc and have opened the file up with windows mediaplayer, the file type has always been MP4 and had no...