Archer AX6000 2.4 GHz not working

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Archer AX6000 2.4 GHz not working

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30 Reply
Re:Archer AX6000 2.4 GHz not working
2021-01-05 12:38:16

@Kevin_Z 

 

I mean that the WiFi network even does not appear in the list. All my IoT devices are currently offline. The only 5G devices can connect to WiFi using 5G network.

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#23
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Re:Archer AX6000 2.4 GHz not working
2021-01-06 03:07:44

@koreiko 

 

I see.

 

If the 2.4G signal doesn't even show up on the AX6000 and no device can detect the signal, you have already tried the basic troubleshooting suggestions, I think the 2.4G might be faulty, please contact the local tech support to confirm the warranty:

https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support

 

Good day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#24
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Re:Archer AX6000 2.4 GHz not working
2021-01-06 13:21:57

@Kevin_Z 

 

try to set the wifi off and  save/ than  than set the wifi to on. It wil activate an wil be online

I have the same problems.

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#25
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Re:Archer AX6000 2.4 GHz not working
2021-01-06 13:24:07

@Kevin_Z 

 

that it is problem there is no longer any response from your side. The Dutch customer service also does not receive an answer from you. Really very disappointing company tplink.

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#26
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Re:Archer AX6000 2.4 GHz not working
2021-01-07 02:25:53

@TobyBoy 

 

Hi, we can assure that our engineers contacted you on Dec 10, 2020, while it seems there is no response on your side again, you may check your email box again carefully, as it seems you sometimes not respond based on the latest reply from our engineer.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#27
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Re:Archer AX6000 2.4 GHz not working
2021-01-12 03:14:12

@Kevin_Z 

 

I've sent a mail but there is no response. The mail has been sent previous week to support.ro@tp-link.com

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#28
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Re:Archer AX6000 2.4 GHz not working
2021-01-13 03:31:21

@koreiko 

 

Hi, there might be some delay for the email response due to the COVID-19, we will confirm this, please check your email box.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#29
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Re:Archer AX6000 2.4 GHz not working
2021-04-09 02:07:52 - last edited 2021-04-09 02:11:05

I bought my AX6000 March 2020.  Up until about 2 weeks ago it worked great, then one day 2.4 wifi just died completely.  Everything looks find from admin page, enable, show SSID but none of my devices see it anymore, and can't even find the SSID for a new connection.  Tried manually doing the SSID and password and not found.  Did manufacture reset and did the minimal config just to test the 2.4 wifi and nothing, completely dead.  5g working great.  Worked with TPLink to get a replacement.  Had an identical AX6000 from work i used in the mean time and had no issues with that 2.4 wifi for a week or more.  When i got my replacement i configured and used it for 1day and a half and the 2.4 wifi completely just like the original....     They have escalated to higher level support before sending another replacement.  Will let you guys know what happens.   

 

I worked with support on all the common trouble shooting like setting channel, and channel width, and selecting a mode without AX, factory reset and removing all other wired connections, latest firmware (and they had me try a newer firmware you could only download from their site, not through update tool).  Nothing worked.  Once the 2.4 wifi died, i never once saw it work again in all in the trouble shooting i did.   Same with this replacement router.

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#30
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Re:Archer AX6000 2.4 GHz not working
2021-04-09 03:11:42

@Ripp 

 

Thanks for bringing this up. Please keep in touch with the engineers, they will try to analyze and provide a solution.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#31
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Re:Archer AX6000 2.4 GHz not working
2021-11-19 22:10:03 - last edited 2021-11-19 22:11:18

@Ripp Well, my replacement has just died after 6 months, 2.4ghz wifi went out and won't come back but everything else works fine, just like the last two.   As long as they replace under warranty i will continue to use but if they don't i'm going another brand.   I really liked the router when it works....

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#32
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