Spotlight always on
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Hi,
Just got one of these. The spotlight is always on, even in infrared mode.
Surely it should turn off. Using the bulb icon it just turns back on again.
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@rcarlucci if you provide tp link the Mac address for the camera they can push the update, otherwise easiest thing to do is remove the camera from the app and set it up again.
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hi @MohammedU_123 thank you very much for the tip =)
I already sent them the MAC address on a private message. Did ou have the same issue?
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Hi,
I have sent the new firmware to your camera, and you can update the firmware via the Tapo app, then please check if it helps.
How to update the firmware of the Tapo & Kasa devices on the Tapo App?
Note: please ensure your camera is online to receive the new firmware.
Best Regards
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Hi,
Thank you for the case report. The problem looks like your camera is connected to your home Wi-Fi network and obtains an IP address but has no internet access. It's hard to say the issue is on the camera, and you can reboot the camera and your router for a try.
It's recommended to Start a New Thread to report the issue if the problem remains, and we will follow up on it.
Best Regards
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