Solution Solution to ER605 V2 2.2.0 May Cause OpenVPN Failure With "Common errors for VPN policies" [Closed]
This Article Applies to:
ER605_V2_2.2.0 Build 20230629
Recently we received feedback regarding the OpenVPN failure issue after the new firmware upgrade of ER605 V2 2.2.0 Build 20230629. Before the firmware upgrade, the existing OpenVPN Server(s) configured on ER605 v2 via the Omada Controller are working properly. After the firmware upgrade, OpenVPN stopped working, when trying to delete the exsiting configuration or attempting to re-create new ones, the controller may pop up with the error of "Common errors for VPN policies".
Note that the issue only occurred with ER605 V2 in Controller mode, that is, the issue does not exist with the ER605 V2 in Standalone mode.
We are putting this matter at the highest priority, our team is actively investigating this matter to identify and resolve the underlying cause as quickly as possible. And this issue is expected to be fixed in the upcoming official release.
At present, if you happen to suffer from the issue described above, please refer to the following workaround to get the VPN back to work:
Please forget and re-adopt the ER605. You may go to Devices and click your router, go to Config > Manage Device > Forget This Device > Forget, then adopt it again. If you do not want to go through this forget and re-adopt procedures, you may try to roll back to the previous official firmware ER605 V2 2.1.2 Build 20230210.
Update on July 21st 2023:
Thank you for your great patience while we were working on the issues.
The disconnected issue has been fixed, and a new Beta firmware is released for trial now.
Please take your time to install the above firmware and confirm the issue is resolved for you.
If the issue persists, please comment below or reach out to our dedicated support team with the following information:
- Your Controller version.
- Your ER605 V2 current firmware version with the build.
- A detailed issue description, and the steps you have already tried before.
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