@Wayne-TP 

Hi there. I finally got it to work yesterday by setting the router settings to wpa2/personal instead of just wpa2. Apologies for not updating here sooner. 

Thank you anyways, 

Nalztrilla.

  @Wayne-TP 

Just got D230S1 doorbell, hub h200 wont connect to app just downloaded, "unable to connect to your tapo device" 

Correct model selected

Ethernet cable working and correct on other devices 

Phone route and hub all next to each other

No VPN on phone

Reset hub 10 times and goes red green blinking then solid orange all fine. 

What else can i try? 

Wayne-TP wrote

Here are some tips for resolving configuration issues with Tapo H200. Identify the error message you encounter in the Tapo App, and troubleshoot the issue based on the corresponding suggestions.

 

 

Case One: Unable to Find Your Tapo Device

When this error occurs, usually it indicates Tapo App fails to discover the device.

 

1. Ensure the smartphone and H200 are connected to the same network (same subnet) during the configuration. Disable VPN if any.

*For mesh router system users, ensure both the H200 and your smartphone connect to the mesh network. Avoid having one device connected to the primary router and the other to the mesh network, as this separates them onto different subnets. If you're not familiar with the network setup, wire the H200 to the satellite mesh unit instead of the main unit.

 

 

2. Update the Tapo App to the latest version. 

3. <Before connecting ethernet cable> Ensure Tapo H200 enters onboarding mode (LED flashes orange and green), if not, perform a factory reset.
How to reset H200: Use a pin to press and hold the reset button until the LED starts flashing red. 
4. Ensure the router's LAN port and the ethernet cable used function well. H200's LED turns to solid orange when connected to the router.

Tips: Connect a laptop to the same LAN port with the same ethernet cable, and verify whether the PC has internet access.
5. For iOS users, check if the Local Network permission for the Tapo App is enabled. 

Why do I need to give local access permission to TP-Link apps in IOS 14?

 

Case Two: Pairing Failed

"Pairing failed" usually indicates Tapo device failed to join the router WiFi network or failed to obtain an IP address.

 

1. Confirm whether Tapo H200 has obtained an IP address successfully.

Tips: Go to Router's DHCP settings or client list, locate the H200 according to its Mac address. 

2. Temporarily disable the router firewall and attempt to reconnect the H200.

3. Ping H200's IP address and share the test result.

 

 

 

If the problem cannot be resolved with the above suggestions, please contact the local technical support team for further assistance. Or post a new thread in the community. 

 

Please provide as much detail as possible when contacting the support team or posting in the community to report a problem, including but not limited to:
1. *Important* The IP address of the setup phone and Tapo H200 when the error occurs. 

• How to find IP address on your smart phone
• How to find IP address of the Tapo H200: check the client list of the router.

2. The error message you received.

3. The troubleshooting steps you've tried and the results. 

4. Model of your router and the network topology. 
5. Model and Android/iOS version of your phone

 

 

Related Articles

[Case Sharing] Fail to Configure Tapo H200: Unable to Find Your Tapo Device

What can I do if the battery-powered cameras fail to pair with the Tapo H200?

What Should I Do if My Tapo Sensors or Buttons Won’t Connect to My Tapo Hub?

How to improve the connection stability of my Hub and its sub-devices

Wayne-TP wrote

Here are some tips for resolving configuration issues with Tapo H200. Identify the error message you encounter in the Tapo App, and troubleshoot the issue based on the corresponding suggestions.

 

 

Case One: Unable to Find Your Tapo Device

When this error occurs, usually it indicates Tapo App fails to discover the device.

 

1. Ensure the smartphone and H200 are connected to the same network (same subnet) during the configuration. Disable VPN if any.

*For mesh router system users, ensure both the H200 and your smartphone connect to the mesh network. Avoid having one device connected to the primary router and the other to the mesh network, as this separates them onto different subnets. If you're not familiar with the network setup, wire the H200 to the satellite mesh unit instead of the main unit.

 

 

2. Update the Tapo App to the latest version. 

3. <Before connecting ethernet cable> Ensure Tapo H200 enters onboarding mode (LED flashes orange and green), if not, perform a factory reset.
How to reset H200: Use a pin to press and hold the reset button until the LED starts flashing red. 
4. Ensure the router's LAN port and the ethernet cable used function well. H200's LED turns to solid orange when connected to the router.

Tips: Connect a laptop to the same LAN port with the same ethernet cable, and verify whether the PC has internet access.
5. For iOS users, check if the Local Network permission for the Tapo App is enabled. 

Why do I need to give local access permission to TP-Link apps in IOS 14?

 

Case Two: Pairing Failed

"Pairing failed" usually indicates Tapo device failed to join the router WiFi network or failed to obtain an IP address.

 

1. Confirm whether Tapo H200 has obtained an IP address successfully.

Tips: Go to Router's DHCP settings or client list, locate the H200 according to its Mac address. 

2. Temporarily disable the router firewall and attempt to reconnect the H200.

3. Ping H200's IP address and share the test result.

 

 

 

If the problem cannot be resolved with the above suggestions, please contact the local technical support team for further assistance. Or post a new thread in the community. 

 

Please provide as much detail as possible when contacting the support team or posting in the community to report a problem, including but not limited to:
1. *Important* The IP address of the setup phone and Tapo H200 when the error occurs. 

• How to find IP address on your smart phone
• How to find IP address of the Tapo H200: check the client list of the router.

2. The error message you received.

3. The troubleshooting steps you've tried and the results. 

4. Model of your router and the network topology. 
5. Model and Android/iOS version of your phone

 

 

Related Articles

[Case Sharing] Fail to Configure Tapo H200: Unable to Find Your Tapo Device

What can I do if the battery-powered cameras fail to pair with the Tapo H200?

What Should I Do if My Tapo Sensors or Buttons Won’t Connect to My Tapo Hub?

How to improve the connection stability of my Hub and its sub-devices

  @Wayne-TP Android phone, I've tried it on two different devices and same problem. 

H200 is wired directly to lan 1 output in back of vodaphone router which the android device is connected to directly by wifi

  @Wayne-TP 

Issue: H200 shows solid amber and fails to connect to TAPO app when linked to a prepaid WiFi router.

Steps Tried:

Case 1:

1.Reset H200

2. Connected H200 to prepaid WiFi router via LAN

3. H200 shows solid amber

4. TAPO app can't detect H200

5. Confirmed H200 and phone are on the same subnet

Case 2:

1.Connected prepaid router to PC via LAN – internet works

2. Reconnected router to H200 – still solid amber

3. Tried TAPO app again – still fails to connect

  @Wayne-TP 

Hi! I sent a message for help regarding the failure to connect the H200 with my device. Already tried the troubleshooting mentioned in this thread, but the same message would display: Unable to Find Your Tapo Device