Story [Case Sharing] Fail to Configure Tapo H200: Unable to Find Your Tapo Device
In the configuration inquiries we've received regarding the Tapo H200, users might encounter error messages such as "Unable to Find Your Tapo Device" that prevent successful setup. In this article, we would like to share two real stories from Tapo H200 users who also received this error message when configuring their Tapo H200.
The problem was resolved successfully when root causes were identified, a problem due to incorrect wiring of the H200 hub, thanks to our technical team's analysis and follow-up.
If you face the same error during your setup, these two cases might provide some helpful insights!
More troubleshooting guidance on What to do If Fail to Configure Tapo H200 Hub.
Case One |
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| Background
H200 Status LED Solid Amber: Connected to router Solid Green: Connected to the cloud |
| Troubleshooting Steps Attempted
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| Findings
During a remote session, it was discovered that the H200 was connected to the modem, while the WiFi was provided by Deco. Tapo H200 and the configuration phone were separated under different network subnets.
When the configuration phone/Tapo App cannot find the H200 anywhere under the Deco WiFi network, the error "Unable to Find Your Tapo Device" occurs.
Result
Guide the user to connect the H200 to one of the deco units and suggest performing the setup again in Tapo App. >> Device setup successfully.
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Case Two |
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| Background
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| Troubleshooting Steps Attempted
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| Findings
During a remote session with the user, the technical team observed that the user’s WiFi network is provided by another router, the Google Nest. This Google Nest router is connected behind the Starhub router, similar to the H200 setup.
However, since the Google Nest is in Router mode, its client devices are isolated from the Starhub network. As a result, the Tapo app cannot discover the H200 under the Google Nest network.
Result
After guiding the user to connect the H200 to the Google Nest router, the configuration of the H200 went through smoothly without any trouble. |
Tips
If you're unsure whether your ethernet connection is correct, use the following steps to troubleshoot.
1. Check Wi-Fi Settings on Your Mobile Device.
Ensure your phone it is connected to the correct SSID (Wi-Fi name) that matches the one the Tapo hub is connected to.
2. Access the Router's Management Interface.
Check the connected devices list and IP address to confirm that both the Tapo hub and your mobile device are correctly connected.
Ensure both the router and the Tapo hub are on the same network by checking the IP address.
For example, the Tapo hub might have an IP address like 192.168.1.2, and your phone might have an IP address like 192.168.1.3.
Note: In the device list on the router, if you're not sure which one is your phone, you can also find the IP address of your phone in the Wi-Fi Settings, for example, the IP address of the iPhone in the picture is 192.168.50.177.
4. Test Network Connectivity
You can also download a network analyzer app on your phone and use the Ping command to check if your phone can communicate with the hub.
For Android:
https://play.google.com/store/apps/details?id=net.techet.netanalyzerlite.an
For iOS:
https://apps.apple.com/app/network-analyzer/id562315041
Install the test APP “Network Analyzer” on your phone. Open the “Network Analyzer” APP, go to Tools -> Ping, and input the IP address of the hub, then tap on “Start”.
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