VIGI NVR 1008H(UN) 2.0 - booting after firmware update

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VIGI NVR 1008H(UN) 2.0 - booting after firmware update

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Re:VIGI NVR 1008H(UN) 2.0 - booting after firmware update
2024-01-08 01:47:29

Hi@D_K

Thank you so much for taking the time to post the issue on TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240113651, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting Manual ★ ☚ (Disclaimer: Short links are used above solely for guidance to TP-Link subdomains and are safe and tracker-free. Exercise caution with short links from non-official members on forums. We are not liable for external content or damage from non-official members' link use.)
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#13
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Re:VIGI NVR 1008H(UN) 2.0 - booting after firmware update
2024-01-08 06:35:38 - last edited 2024-01-08 06:36:01

Hi  @S_Zaxos @Vigi1008h @D_K 

S_Zaxos wrote

Thank you @Vigi1008h !!

 

I confirm it worked flawlessly!

Thank you thank you!

 

 

 

 

 

 

To TP-Link reps. It's something you should add in the documentation sections!

I gotta know some details about your upgrade which are helpful for our further analyzation.

Before the upgrade, according to your recall,

1. What's the VIGI app version?

2. How many cameras do you connect to the NVR?

Are they configured to stream with better resolution and high FPS? What are they? 

What is the encoding format? VBR, CBR used? And what's the setting for every camera you have on the NVR?

We would like to learn about this information to better optimize the firmware upgrade. Thanks in advance.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting Manual ★ ☚ (Disclaimer: Short links are used above solely for guidance to TP-Link subdomains and are safe and tracker-free. Exercise caution with short links from non-official members on forums. We are not liable for external content or damage from non-official members' link use.)
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#14
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Re:VIGI NVR 1008H(UN) 2.0 - booting after firmware update
2024-01-08 13:15:32

  @Clive_A 

Here are the details:

1) Upgraded to latest firmware upon receiving notification in app - app version was 2.2.6.

2) No cameras connected - I was still setting up the NVR for the first time and it got bricked with the update

3) Firware version currently installed / updated to 1.0.6 Build 231228 Rel.41433n

4) Hardware version is V2

5) If downgrading is not possible what is the resolution? Reloading the latest firmware does nothing

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#15
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Re:VIGI NVR 1008H(UN) 2.0 - booting after firmware update
2024-01-09 17:53:11

  @Clive_A I can no longer see 1.0.6 firmware anywhere on Tp Link website - has it been pulled?

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#16
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Re:VIGI NVR 1008H(UN) 2.0 - booting after firmware update-Solution
2024-01-10 01:54:37 - last edited 2024-01-25 06:46:24

Hi @D_K 

Thanks for posting in our business forum.

D_K wrote

  @Clive_A I can no longer see 1.0.6 firmware anywhere on Tp Link website - has it been pulled?

According to the team, yes, it is. They'll further investigate this issue.

 

For those who experience the same issue on 1.0.6 firmware, please do not upgrade to it. It's been pulled off from the site. Apology for any inconvenience caused.

Please pay attention to the official website and get the latest firmware for this model.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting Manual ★ ☚ (Disclaimer: Short links are used above solely for guidance to TP-Link subdomains and are safe and tracker-free. Exercise caution with short links from non-official members on forums. We are not liable for external content or damage from non-official members' link use.)
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#17
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