No Internet Wan

No Internet Wan

No Internet Wan
No Internet Wan
2024-10-22 16:47:32 - last edited Thursday
Model: ER7212PC  
Hardware Version: V1
Firmware Version: ER7212PC(UN)_V1_1.2.0 Build 20240716

Hello, have problem. After 12-14 days router show that it is connected to internet have ip address from ISP, but in real life no internet connection. After i manuali reboot router everything works just fine. How i understod in other forum topics controller dont have schedule reboot. What could i do? This is uncomfortable to doit from local network.

 

I think the problem is because ISP address change and router dont get updated...

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Re:No Internet Wan-Solution
2024-10-23 00:54:11 - last edited Thursday

Hi @RobBR 

Thanks for posting in our business forum.

As you have read other posts since it plays a role as the controller and the controller does not support reboot itself on schedule, you could consider a smart plug with a smart schedule to cut and supply power which is a workaround but not safe if there is any auto-update is enabled.

 

Or you should manually reboot it via the controller page.

 

If you need to debug what could be wrong with the WAN, you should first review if you can ping the public DNS server and check if you can get an Internet when it shows as connected but not really got Internet.

In addition, the WAN type and some checks from your end to the ISP end. Also contacted ISP support to see what could be wrong. At least they should be capable of checking what was wrong as it does not connect. I would not buy it if the ISP says everything is fine on their end while you look like you have disconnected from their server. They should have a log as well.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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Re:No Internet Wan-Solution
2024-10-23 00:54:11 - last edited Thursday

Hi @RobBR 

Thanks for posting in our business forum.

As you have read other posts since it plays a role as the controller and the controller does not support reboot itself on schedule, you could consider a smart plug with a smart schedule to cut and supply power which is a workaround but not safe if there is any auto-update is enabled.

 

Or you should manually reboot it via the controller page.

 

If you need to debug what could be wrong with the WAN, you should first review if you can ping the public DNS server and check if you can get an Internet when it shows as connected but not really got Internet.

In addition, the WAN type and some checks from your end to the ISP end. Also contacted ISP support to see what could be wrong. At least they should be capable of checking what was wrong as it does not connect. I would not buy it if the ISP says everything is fine on their end while you look like you have disconnected from their server. They should have a log as well.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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