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CCTV Footage Not Stored After PC Reboot: VIGI Security Manager Issue

RHEL

Sunday - last edited Sunday

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CCTV Footage Not Stored After PC Reboot: VIGI Security Manager Issue

Sunday - last edited Sunday

Tags: #VIGI Camera #Security Manager

Model: VIGI C540-W

Hardware Version: V2

Firmware Version: 2.0.2 Build 240914 Rel.62747n

Product: TP-Link C540-W
Firmware Version: 2.0.2 Build 240914 Rel.62747n
IP Address: Static IP

PC Information (where VIGI Security Manager is installed)
OS: Windows 11 (24H2, 26100.2605)
Wireless LAN Card: Intel AX210 160MHz
Wireless LAN Card Driver Version: 23.80.0.7
VIGI Security Manager Version: 1.7.2

Both the C540-W and the PC are connected to the same Wi-Fi network.

Following the instructions in the following link, I configured my PC to save the CCTV footage:
https://www.tp-link.com/en/support/faq/2897/

However, the problem is that after the PC is rebooted, it stops saving the footage.
I configured VIGI Security Manager to launch automatically when Windows starts.

4 Reply

Clive_A

Monday

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Re:CCTV Footage Not Stored After PC Reboot: VIGI Security Manager Issue

Monday

Hi @RHEL

Thanks for posting in our business forum.

It stops recording but the camera still shows up as connected and the settings are the same way as it works. Is that correct?

I think this could be the software design. I want to know if everything stays in the same way or not after the reboot and relaunch the app.

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RHEL

LV1

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Re:CCTV Footage Not Stored After PC Reboot: VIGI Security Manager Issue

Monday

@Clive_A When I reboot my PC, VIGI Security Manager automatically launches, and the camera is displayed normally. The "Record on Computer (24/7 Recording)" setting also remains enabled. However, the footage is not being recorded on the PC.

Clive_A

Thursday

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Re:CCTV Footage Not Stored After PC Reboot: VIGI Security Manager Issue

Thursday

Hi @RHEL

Thanks for posting in our business forum.

RHEL wrote

@Clive_A When I reboot my PC, VIGI Security Manager automatically launches, and the camera is displayed normally. The "Record on Computer (24/7 Recording)" setting also remains enabled. However, the footage is not being recorded on the PC.

Does it work properly for the live stream?

Everything is working fine after the reboot, in local access, but the storage for virtual NVR?

RHEL

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Re:CCTV Footage Not Stored After PC Reboot: VIGI Security Manager Issue

Thursday

@Clive_A Live View works fine. For the Virtual NVR, only the recordings from before the reboot remain. (After removing and re-adding the device, and re-enabling "Enable Record on Computer for all cameras," recording on the PC resumes.)

CCTV Footage Not Stored After PC Reboot: VIGI Security Manager Issue

CCTV Footage Not Stored After PC Reboot: VIGI Security Manager Issue

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