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Is it possible to connect two apps to one camera as I'm having issues connecting on two phones.

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Is it possible to connect two apps to one camera as I'm having issues connecting on two phones.

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Is it possible to connect two apps to one camera as I'm having issues connecting on two phones.
Is it possible to connect two apps to one camera as I'm having issues connecting on two phones.
2025-04-25 14:00:30 - last edited 2025-05-09 10:58:07
Tags: #Tapo App Related
Model: Tapo C200  
Hardware Version:
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I'm having a problem with connecting two different phone apps to one camera. I can only seem to connect one phone at a time so my partner and I can't both use the camera.

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Re:Is it possible to connect two apps to one camera as I'm having issues connecting on two phones.-Solution
2025-04-27 08:12:10 - last edited 2025-05-09 10:58:07

  @Exracers 

Hi,
If multiple devices view the Tapo camera at the same time, there are the following three cases:
    1. For remote viewing, there is generally no limit on the number of devices.
    2. For local viewing, typically no more than 3 devices can view the camera live stream at the same time. If any devices are viewing the camera through ONVIF or RTSP protocols, each of those connections will also count toward the local viewing limit.
    3. For viewing videos recorded on the SD Card (no matter remote or local), only one device can access the clips at a given time within the Tapo App.

 

If the two phones can't access one camera simultaneously, please confirm the following information.
    1. Do you stream the camera's live feed or video recordings?
    2. Are the two phones connected to the same Wi-Fi as the camera?
    3. Have the camera subscribed to the Tapo Care service? Are there devices that stream the camera via RTSP/Onvif connection? If so, how many devices stream the camera?
   
Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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Re:Is it possible to connect two apps to one camera as I'm having issues connecting on two phones.-Solution
2025-04-27 08:12:10 - last edited 2025-05-09 10:58:07

  @Exracers 

Hi,
If multiple devices view the Tapo camera at the same time, there are the following three cases:
    1. For remote viewing, there is generally no limit on the number of devices.
    2. For local viewing, typically no more than 3 devices can view the camera live stream at the same time. If any devices are viewing the camera through ONVIF or RTSP protocols, each of those connections will also count toward the local viewing limit.
    3. For viewing videos recorded on the SD Card (no matter remote or local), only one device can access the clips at a given time within the Tapo App.

 

If the two phones can't access one camera simultaneously, please confirm the following information.
    1. Do you stream the camera's live feed or video recordings?
    2. Are the two phones connected to the same Wi-Fi as the camera?
    3. Have the camera subscribed to the Tapo Care service? Are there devices that stream the camera via RTSP/Onvif connection? If so, how many devices stream the camera?
   
Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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