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The H500 does not work on the app

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The H500 does not work on the app

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41 Reply
Re:The H500 does not work on the app
2025-06-02 18:13:42
I got mine from a local dealer. I sent it back to NL (TP-LINK Netherlands B.V.Archimedesbaan 18E3439 ME Nieuwegein). They sent me an RMA number i used with DHL, so there was no cost.
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#32
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Re:The H500 does not work on the app
2025-06-03 07:59:29

  @Coen_le_Grand 

 

Do you have two H500s? Please re-add the device back in the Tapo app and record the time when the configuration is done. Our tech team will help to check it.

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#34
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Re:The H500 does not work on the app
2025-06-03 16:29:32
Hi, I've only one H500. I make a screen recording from 39 seconds from the total installation where you can see that the H500 disappear from the app. The recording is 11 mb. Can i send it to you?
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#35
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Re:The H500 does not work on the app
2025-06-05 03:07:45

  @Coen_le_Grand 

 

For your case, we recommend getting a replacement first. Contact the retailer or the local TP-Link support to proceed with the warranty. 

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#36
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Re:The H500 does not work on the app
2025-06-06 14:52:35

  @Wayne-TP 

 

Thanks for the answer. He is on his way back to the retailer.

 

Coen

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#37
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Re:The H500 does not work on the app
2025-06-13 20:08:02
Hi, I've ordered a new homebase and he is working immediately. Install in a few seconds, updating the firmware en connect to the camera. I'am happy with that. So there are versions with a bug I think. Grtz, Coen
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#38
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Re:The H500 does not work on the app
2025-06-15 11:25:29

  @Coen_le_Grand 

 

Can you tell me if its in the range of mac-adress ? That what we had ? With the last letters different ? 

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#39
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Re:The H500 does not work on the app-Solution
2025-06-16 09:17:59 - last edited 2025-06-16 09:18:04

The issues discussed in this post have now been resolved. If you're just seeing this and your device is experiencing the same problem, simply reset the hub and reconfigure it.

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#41
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Re:The H500 does not work on the app
2025-06-16 09:35:01

To my knowledge, this issue is not related to a batch failure. The current situation may just be a coincidence, given that some of you are from the same country, it's normal that you're getting devices from the same batch.

 

Additionally, please be mindful of privacy and security, do NOT share your device's serial number, MAC address, or other personal or sensitive information on public platforms like this community. We will not be responsible for any consequences that may arise from doing so.

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#42
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Re:The H500 does not work on the app
2025-06-16 10:35:31

  @Wayne-TP 

 

Tommorow i will get a new Tapo500 . And i hope it have a complete differant mac-adress than before ! 

Lets hope that its work .

Thanks for all the help .

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#43
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