Home Assistant Integration

Home Assistant Integration

Home Assistant Integration
Home Assistant Integration
2025-06-15 05:48:54 - last edited 2025-06-20 03:56:32
Tags: #ONVIF/RTSP #Home Assistant
Model: Tapo C310  
Hardware Version: V1
Firmware Version: 1.3.16

I have been attempting to add this camera to Home Assistant through the Tapo Integration. I cannot get past the authentication challenge which always responds with this message:

Unable to authenticate: Device response did not match our challenge on ip xxx.xxx.xxx.xxx, check that your e-mail and password (both case-sensitive) are correct.

 

These are the steps I have taken so far:

 

Confirm the email address and password are correct.

Remove the camera from the Tapo app and add it back.

Power the camera off (for several hours) and then power it back on.

Factory reset the camera.

Change my TP-Link password and try again with the new password.

The camera has a name and local password set, even though these are not asked for.

I have tried with and without a static IP address set on the camera.

The camera is connected to a dedicated IoT 2.4GHz LAN.

There is no problem streaming to VLC.

 

I am clearly missing something, hopefully someone who has gone through this procedure without error, will be able to tell me what it is.

Thank you.

 

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#1
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1 Accepted Solution
Re:Home Assistant Integration-Solution
2025-06-16 12:00:13 - last edited 2025-06-20 03:56:32

  @Alan-NZ 

Hi,
Please turn on the Third-Party Compatibility option on the Tapo app > Me > Tapo Lab > Third-Party Compatibility page, then check if you can integrate the Tapo C310 with the Home Assistant.
Please note that we can't provide tech support for the Home Assistant Integration since it's an open-source platform, not an authorized third-party platform that can work with our product.
Best Regards

Recommended Solution
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#2
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3 Reply
Re:Home Assistant Integration-Solution
2025-06-16 12:00:13 - last edited 2025-06-20 03:56:32

  @Alan-NZ 

Hi,
Please turn on the Third-Party Compatibility option on the Tapo app > Me > Tapo Lab > Third-Party Compatibility page, then check if you can integrate the Tapo C310 with the Home Assistant.
Please note that we can't provide tech support for the Home Assistant Integration since it's an open-source platform, not an authorized third-party platform that can work with our product.
Best Regards

Recommended Solution
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#2
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Re:Home Assistant Integration
2025-06-19 12:54:49

So easy! Thank you, that sorted it.

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#3
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Re:Home Assistant Integration
2025-06-20 03:57:18

  @Alan-NZ It's glad to hear that your case is resolved.smiley

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#4
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