Dear Sir/Madam,

I am using the Tapo camera C220 and mobile application, and I would like to report two important issues that are limiting its usefulness:

1. Vehicle Detection Limitation
Currently, the vehicle detection feature works only for four-wheelers and fails to recognize two-wheelers. In my locality, only two-wheelers pass through, and four-wheelers cannot access the streets. Because of this, the vehicle detection option becomes useless for me and for many others in similar conditions. I kindly request you to release a firmware update that enables two-wheeler detection as well, so that this feature can be practically useful for a wider range of users.

2. Alarm Not Ringing in Background
Even though the activity alarm is enabled in the app, it does not ring on my mobile when the app is minimized or running in the background. I have already:

Allowed the app to run in the background

Disabled battery optimization

Locked the app and kept it running in the background

Despite this, the alarm only works when I am watching the live feed. Because of this, I am unable to know when someone enters, leaves, or when any activity occurs. Ideally, the alarm should ring in the background just like WhatsApp or Instagram calls, which ring even if the app is not open.

I kindly request your support team to look into these issues and provide a solution. If a fix is not currently available, please consider adding these improvements in the next firmware or app update.

Thank you for your attention and support.

Sincerely,

Avnish Kumar