Deco S7 V1 Upload speed dropped severely after firmware upgrade

Deco S7 V1 Upload speed dropped severely after firmware upgrade

Deco S7 V1 Upload speed dropped severely after firmware upgrade
Deco S7 V1 Upload speed dropped severely after firmware upgrade
Yesterday - last edited Yesterday
Model: Deco S7  
Hardware Version: V1
Firmware Version: 1.5.2 Build 20240927 Rel. 68997

Hi @David-TP 

 

I just purchased a deco S7 V1 (US VERSION) with the firmware:
1.4.1 Build 20230324 Rel. 50892


Then upgraded it to 1.5.2 Build 20240927 Rel. 68997 via the Deco app. However, right after all devices (3 phones 1 pc), the upload speeds dropped sharply, 60% on desktop and almost 90% on mobile phones. 

 

I have a symmetric internet bandwidth of 110mbps, but the phone gets a maximum of 20 upload and pc gets 50/60mbps. 

 

Before the upgrade everything was fantasic, and I was getting more than my allocated bandwidth speeds on the speed test results. So it's definitely the firmware. 

I saw others are making the same complain on the forums about the upgrade. You recommended someone to download the old firmware via a link but the old firmware is not there.

 

Can you please share the file so I can downgrade. I spent quite a lot of money buying this router and this is not working for me.

 

https://www.tp-link.com/en/support/download/deco-s7/v1/

 

  0      
  0      
#1
Options
6 Reply
Re:Deco S7 V1 Upload speed dropped severely after firmware upgrade
14 hours ago

  @JunkieXL411 

Hi, 
Based on the information provided, it is hard to say whether there is an issue with the Deco S7 firmware (v1.5.2). We recommend performing the following troubleshooting steps first and providing more detailed information for analysis.
Fix Slow Deco Internet Speed: Setup, Testing, and Troubleshooting
 

Please provide the following information about the slow upload speed phenomenon.
  1. Whether you only have one Deco S7? 


  2. Please refer to the instructions below to test the Deco network speed and send us the test result.
      How to Test Your Deco Internet Speed 


  3. Are your phone and desktop connected to the Deco's 2.4 GHz or 5 GHz Wi-Fi? Please refer to the instructions below to check the link speed on your phone and desktop.
      How to check the associated/link speed on a wireless client

  4. Then, please go to Speedtest.net to test the download and upload speed and send us the test results. If your phone and desktop were connected to the 2.4 GHz Wi-Fi before, please try connecting them to the 5 GHz Wi-Fi and test whether the download and upload speeds are better.
 

Best Regards

  0  
  0  
#2
Options
Re:Deco S7 V1 Upload speed dropped severely after firmware upgrade
10 hours ago - last edited 10 hours ago

  @Solla-topee 

 

I was using a Archer C54 and yesterday i just purchased a single S7 to replace it. 

 

My desktop is connected with a Cat-7 cable and the deco is literally 5ft away from me, so whether I am connected to a 2.4 or 5ghz is completely inconsequential here. 

 

This was the speed on my desktop before the firmware upgrade:

 

Desktop speed after firmware upgrade:

 

 

Now wifi on phones before upgrade:

 

wifi on phones after upgrade:

  0  
  0  
#3
Options
Re:Deco S7 V1 Upload speed dropped severely after firmware upgrade
10 hours ago

  @JunkieXL411 

 

I'm going to have you submit your logs so they can look into this for you. Please do another speed test 1st, as soon as the speed is done submit your logs using the instructions below.

 

How to submit Deco APP log

 

Once they have been submitted you should get an email with a TKID number please reply to this post with your TKID number than I can have this looked into for you

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
  0  
  0  
#4
Options
Re:Deco S7 V1 Upload speed dropped severely after firmware upgrade
10 hours ago - last edited 10 hours ago

@HelpFixDecoApp 

i have submitted the log but did not get an email

  0  
  0  
#5
Options
Re:Deco S7 V1 Upload speed dropped severely after firmware upgrade
10 hours ago

  @HelpFixDecoApp 

 

Here's the TKID:

 

TKID260447126

  0  
  0  
#6
Options
Re:Deco S7 V1 Upload speed dropped severely after firmware upgrade
9 hours ago

  @JunkieXL411 

 

Perfect please keep in mind as I do not work for tp-link I am unable to send your ticket along but @Solla-topee will be able to do so. 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
  1  
  1  
#7
Options