Connected no internet

Connected no internet

Connected no internet
Connected no internet
Yesterday
Model: TD-W8961N  
Hardware Version: V6
Firmware Version: 6

No internet connection

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#1
1 Reply
Re:Connected no internet
6 hours ago

  @Alford 

Hi, 
You can refer to the instructions below to troubleshoot if the modem has no internet connection.
No Internet Service after Quick Setup on My DSL Modem Routers
 

Please confirm the following information if the same phenomenon persists.
  1. What's the LED status on the modem, especially the DSL and internet LED status? Is your modem connected to a phone line for internet connection?
  2. Who is your ISP? Does it provide the Internet Connection Type, username, and password?
  3. Please log in to the web UI of the modem, and then send us a screenshot of the Status > Device Info page.

 

Best Regards

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#2