EAP615-Wall(US) v1.0 has issues with 1.2.3 Firmware

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EAP615-Wall(US) v1.0 has issues with 1.2.3 Firmware

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
30 Reply
Re:EAP615-Wall(US) v1.0 has issues with 1.2.3 Firmware
2024-01-04 23:15:46

  @chrisfromthelc 

 

:) I'd intended that message for the iPad poster...

 

Glad to hear you've narrowed it down to a hardware device+firmware combo.  I'm guessing TPlink will want to know the serial number of the device that is not taking the upgrade happily (and maybe the serial of one that does).  Maybe your serial number will correlate with the others who have been having issues with this device/upgrade combo.

<< Paying it forward, one juicy problem at a time... >>
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#12
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Re:EAP615-Wall(US) v1.0 has issues with 1.2.3 Firmware
2024-01-05 03:37:46

Hi @chrisfromthelc

 

Thanks for such detailed information you provided!

Please try the last troubleshooting to precisely locate this issue, could you try upgrading the firmware of this specific EAP615-Wall to 1.2.3 in Standalone mode, and after upgrading done, please use the controller to adopt it, check whether there is still an issue.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#13
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Re:EAP615-Wall(US) v1.0 has issues with 1.2.3 Firmware
2024-01-05 05:54:04 - last edited 2024-01-05 05:54:13

Hi @Icare2000,

 

Thanks for reporting this issue to TP-Link community!

Would you be able to provide some more information on what you are experiencing (EAP/Controller types, Topology, firmware versions etc)? 

Any screenshots would also help.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#14
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Re:EAP615-Wall(US) v1.0 has issues with 1.2.3 Firmware
2024-01-05 09:28:42

  @d0ugmac1 

 

Thanks, it worked again only when downgrading ! 

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#15
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Re:EAP615-Wall(US) v1.0 has issues with 1.2.3 Firmware
2024-01-05 09:38:19

  @Hank21 

 

Hello

 

i have a quite simple setup. I just downgraded yesterday.

 

my controller is OC200

 

 

I was not able to connect my Ipad.  ( Ipad Air 2, ios 15.8) 

 

 

 

Best regards

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#16
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Re:EAP615-Wall(US) v1.0 has issues with 1.2.3 Firmware
2024-01-05 17:25:06

Hank21 wrote

Hi @chrisfromthelc

 

Thanks for such detailed information you provided!

Please try the last troubleshooting to precisely locate this issue, could you try upgrading the firmware of this specific EAP615-Wall to 1.2.3 in Standalone mode, and after upgrading done, please use the controller to adopt it, check whether there is still an issue.

  @Hank21 

This seems to have been the key.

I had the device still on 1.1.6, but not in the original location (removed for troubleshooting). I hooked it back up, and logged into it directly before adopting, upgraded it with the 1.2.3 firmware that I had downloaded. Once it completed that upgrade, I put it back in the original location, adopted it, and it's been running for 10+ hours without issue. Previously it would have started having problems within minutes of upgrading if I'd upgraded from the controller. I can also confirm that devices have no issues connecting, and the connection is stable. The connection previously would not outright drop/disconnect, but be extremely slow to the point of being unusable.

So, the issue appears to originate from the controller handling the upgrade. I'm curious if the other folks try this, if they see the same results.

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#17
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Re:EAP615-Wall(US) v1.0 has issues with 1.2.3 Firmware
2024-01-07 16:45:45

  @chrisfromthelc 

 

I am having the same exact issues described in this thread realted to 1.2.3. I am manually downgrading to 1.1.6 and will try the standalone upgrade.

 

There seems to be a definite issue with this device and firmware that should be addressed by TP Link, pulling the firmware in the meantime.

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#18
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Re:EAP615-Wall(US) v1.0 has issues with 1.2.3 Firmware
2024-01-07 17:00:40

  @nRayAffair 

 

I think the problem is bigger than that.  The issue appears to be with the 5.13 controller (@Hank_21 to confirm), as the 1.2.3 firmware is fine if loaded manually.  So 5.13 needs to get pulled, or the 'current firmware version file' needs to be edited to remove 1.2.3 as a valid upgrade for 5.13)

 

 

<< Paying it forward, one juicy problem at a time... >>
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#19
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Re:EAP615-Wall(US) v1.0 has issues with 1.2.3 Firmware
2024-01-08 06:18:50

Hi @chrisfromthelc,

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240113963, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#20
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Re:EAP615-Wall(US) v1.0 has issues with 1.2.3 Firmware
2024-01-08 06:28:26

Hi @nRayAffair

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240113977, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#21
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