Failed to Upgrade Omada Switch in Controller Mode

Failed to Upgrade Omada Switch in Controller Mode

Failed to Upgrade Omada Switch in Controller Mode
Failed to Upgrade Omada Switch in Controller Mode
2024-02-21 09:28:18 - last edited 2024-04-10 03:09:22

The topic was originally posted by Clive_A in Failed to Upgrade Omada Routers in Controller Mode

This Article Applies to:

 

All Omada switch in Controller mode.

 

Contents:

 

1. Error 1: "[Failed] Master Administrator admin failed to upgrade SGxyz manually. Please check your network configuration and make sure the device can access the Controller's HTTPS management port."

2. Error 2: "Upgrade failed: The upgrade file is invalid. Please select a correct file."

3. Error description: The upgrade is done and successful without any error messages. But it still displays the old firmware build which indicates the upgrade is invalid or ineffective.

 

Issue Description and Troubleshooting:

 

1. Error 1: "[Failed] Master Administrator admin failed to upgrade ERxyz manually. Please check your network configuration and make sure the device can access the Controller's HTTPS management port."

 

 

2. Error 2: "Upgrade failed: The upgrade file is invalid. Please select a correct file."

 

 

3. Error description: The upgrade is done and successful without any error messages. But it still displays the old firmware build which indicates the upgrade is invalid or ineffective.

 

Please read the Release Note of your target firmware. Check if it requires any prerequisite firmware. Also, please read the previous Release Note and check if there is any requirement to upgrade to a certain version before you upgrade to the latest one.

 

Note:

 

1. For additional possible causes, please rule out the following:

 

2. Proper way to upgrade your device. Configuration Guide - How to Upgrade/Downgrade Omada Switches

 

Update Log:

 

Feb 21th, 2024:

Release of this article.

Change some parts to be compatible with the switch.

 

Recommended Threads:

 

Upgrade Error "The upgrade file is invalid. Please select a correct file" Due to 32-bit Java(JRE)

 

Feedback:

 

  • If this was helpful, welcome to give us Kudos by clicking the upward triangle below.
  • If there is anything unclear in this solution post, please feel free to comment below.
  • If you encounter such an issue, please follow the troubleshooting above to check your settings. Besides, ensure your Omada Controller and Gateway are running with the latest firmware.
  • If the issue still exists after you try the suggestion above, please feel free to comment below or contact our support team with a detailed description of your issue and the steps you have tried.

 

Thank you in advance for your valuable feedback!

 

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