@zala Hi, It's recommended to pay attention to the information on our official website to see if any device is Matter Certified. Usually, on the official website > a device's Overview page, you can...

@Akirakitten1 Hi, It looks like there are reflective objects or surfaces around the camera's lens and it causes the reported issue, please try to adjust the camera angle or position to avoid these...

@tapouser111 Hi, 1. The camera's detection video clips are saved to the cloud server after you successfully subscribe to the Tapo Care service. The video clips created before this time cannot be...

@frizzo Glad to hear your problem is solved.

@deak Hi, I have escalated your case to the tech team, and they will follow up on your case via email. If you prefer to replace your camera, please contact your retailer or local team to check if...

@JohnRose Hi, If the camera fails to connect to the router's Wi-Fi, you can check/change the settings on the router: 1. Make sure your router does not block the camera's wireless MAC address. 2....