@Karim_Kamel Hi, The Call feature on the Tapo Camera utilizes echo cancellation technology, which prevents sound from the camera's speaker from being picked up by its microphone, and vice versa. As a...

@Natascha_1208 Hi, You can refer to the Q11 in the following instructions to troubleshoot. General questions about the TP-Link camera's Pan & Tilt feature Best Regards

@Zimbo196 Hi, in your situation, please send me the camera's MAC address via a private message first for checking.

Phenomenon Description: On October 20, 2025, users subscribed to the Tapo/Kasa Care service have no video clips stored on our cloud server due to an outage in AWS cloud services. Some other cloud...

@sumansarkar12 Hi, You can follow the steps below to troubleshoot. 1. Turn off the camera, remove the SD card if there is one, turn it on, and wait for two minutes. 2. Press and hold the reset button...

@Natascha_1208 Hi, In your situation, please confirm if the Tapo C520WS is powered by the original power adapter and cord that come with the camera in the box, rather than the extension cable. Best...