@marcusatrome Hi, It's unable to reset or reboot the camera via the Tapo app if the camera is offline in the app. In your situation, you can try rebooting your router remotely, then check whether the...

@Peterlan Hi, If you want to share your Tapo C212 with family members, please refer to the instructions below. How to share Tapo Smart Devices with family Best Regards

@Lord_T Hi, For the reported phenomenon, please go to the Tapo app > H200's Device Settings > Device Info page, and then send us the hub's firmware version. Best Regards

@Z8000 Hi, Regarding the phenomenon you reported, we need more information to find the root cause, so our support team recommends that you install the Tapo Debug app. This app has the same...

@LookUp24 Hi, Thank you for the pictures provided. We certainly appreciate your feedback and feature requests. While we don't have specific details on whether this feature can be added to the product...

@albertocf Hi, In your situation, please press and hold the reset button on the camera for 10 seconds to perform a factory reset. If it has a blinking red and blue light, you can try to reconfigure...